Reset or change your password

Change or reset your password and see what gets signed out

There are two ways to set a new password: from Update your name, email, and account settings while you're signed in, or from Forgot my password on the login page when you can't get in.

Note: An admin can't reset a teammate's password. If they're locked out, send them this article or How to get help fast. If they shouldn't have access at all, use Remove someone's access.

Change it while you're signed in

  1. Open User Settings from your name menu.

  2. In How you sign in, click Change password.

    Click Change password

  3. In the Set Password modal, enter and confirm the new password, then click Save Password.

    Enter a new password in Set Password

  4. SetHero asks you to Confirm your password. Re-enter your current password and click Confirm.

    Confirm your current password to save

If the current password is wrong, the prompt says so and you can try again. Cancel leaves the old password in place.

Google-only accounts that never set a password can still open Set Password. There's nothing current to confirm on that first save. If you later want to disconnect Google, SetHero asks you to set a password first.

Password rules

  • While signed in: at least 8 characters, with all four of a lowercase letter, an uppercase letter, a number, and one of ! @ # $ % ^ & *.
  • From the reset email: at least 8 characters, with any three of those four kinds.

What else signs out

A successful change or reset signs out every other session. The browser that saved the new password stays signed in. Trusted two-factor devices are cleared too, so the next sign-in on those computers asks for a code again.

If you can't sign in

  1. On the login page, click Forgot my password.

    Click Forgot my password

  2. Enter the email on the account and click Get Password Reset Link.

    Enter your email for a reset link

    If you see Sorry! We could not find an account with that email, check for a typo or a different work inbox.

  3. Open the email and click Set New Password.

    Open Set New Password in the reset email

Note: The reset link expires 48 hours after it's generated. Each new request replaces the old link, so always use the newest email.

If the email doesn't arrive, wait a few minutes and check spam, and confirm you requested the reset for an address you can actually open. Didn't request a reset? Delete the email. Your current password still works until someone uses the link.